All the products in my store are printed on demand by my supplier. 

Items have a production lead time of 5 to 12 working days for orders containing 1 to 5 items, and 9+ days for orders containing 6 items or more. 

Delivery times in Canada average 2 to 7 working days. Delivery times may be slightly longer in areas far from Montreal or other major centers. For example, a parcel shipped with Canada Post's Expedited service may take 5 days to arrive in Vancouver, British Columbia, and a parcel shipped with the same service may take 13 days to arrive in Iqaluit, Nunavut.

Delivery times in the United States average 2 to 6 working days. 

You will receive an e-mail with a tracking number, if applicable, as soon as your order is on its way. The majority of orders within Canada will be sent with tracking, with the exception of smaller items that can be sent with regular mail (no tracking number). All orders to the United States will be sent with tracking.

It is also important to note that factors beyond my control, such as carrier delays, strikes or peak periods, may affect these times. I am not responsible for these factors.

From my supplier's facilities in Montreal, Quebec, for Canadian orders, and from Champlain, New York, for U.S. orders.

My supplier ships orders 3 times a week directly from the U.S. to avoid long delivery times and the uncertainty of customs fees. As of May 2, 2025, an exemption called "de minimis" still applies to products valued at less than $800 USD and made entirely in Canada.

Good news: all my products are made in Canada, which means they can continue to be shipped to the U.S. without any customs fees. If regulations were to change and customs duties were applied, these fees would be the responsibility of the buyer.

For orders over $800, shipping charges may apply and will be the responsibility of the recipient.

In Canada, orders are often shipped via Canada Post. Most orders are sent via Xpresspost, which provides a tracking number. Only the smallest items can be sent by regular mail (without a tracking number). Since the Canada Post strike in the fall of 2024, my supplier has been using other mail services.

In the United States, orders are shipped with USPS or Fedex and include a tracking number.

If your order hasn't been shipped yet, no problem! Write to me as soon as you realize it, giving the correct address and order number, and I'll contact my supplier to see if it's still possible to change the address.

If unfortunately the order has already been shipped, it will be impossible to change the address or redirect the package. Orders should be returned to my supplier and I will send you a notification when the package is returned. You will then need to provide me with a valid address and pay the return shipping costs. 

If the order is not returned to my supplier because of an incorrect delivery address, the replacement order will be at your expense.

For the moment, the products on my website are only available in Canada and the United States.

However, you can buy products with my designs via my Spoonflower store, which offers international delivery.

For delivery in Canada, the fixed charge is $7 CAD per order plus $2 CAD per additional item.

For delivery in the United States, the fixed charge is $20 CAD per order plus $3 CAD per additional item. There are no customs duties or other taxes to pay upon receipt of orders, since items are shipped directly from the United States.